ParfaiteArt General FAQs
Inspiring Your Space. Inspiring Your Life.
🖼️ About Our Artworks
Q1: What types of artworks does ParfaiteArt offer?
We specialize in:
- Original hand-painted oil
- and acrylic paintings
- 100% handmade museum-
- quality reproductions of classical masterpieces
- GCF-certified framed premium fine art prints
- Limited edition contemporary fine art prints (archivally framed)
- Personalized custom artworks, including portraits, life memories, and special commissions
Q2: Are all artworks hand-painted?
All original and custom-commissioned pieces are 100% hand-painted by professional artists with over 10 years of studio experience.
Q3: What distinguishes your reproduction process?
Our premium prints are produced using EPSON HD giclée technology on French Canson® archival canvas and framed to GCF-certified standards.
Q4: Can I request a custom painting or a reproduction of a famous artwork?
Absolutely. We offer:
- Museum-grade reproductions of classical works
- Bespoke commissions inspired by your story, space, or emotional vision
- A structured approval process with digital previews and studio updates
Q5: What makes your fine art prints different from standard reproductions?
Our prints are not mass-produced posters — they’re museum-grade artworks crafted for discerning collectors.
Each piece is:
- Printed on 385gsm Canson® Infinity Museum ProCanvas —OBA-free, water-resistant archival canvas trusted by museums worldwide
- Produced with EPSON Ultra HD giclée technology for exceptional depth, accuracy, and color nuance
- Hand-stretched and optionally framed to GCF-certified standards
- Designed for long-term durability and gallery-level presentation
- Signed, numbered, and released in limited editions
- Framed using eco-conscious materials with guaranteed guaranteed color longevity
Q6: Why Choose ParfaiteArt?
At ParfaiteArt, we are more than an art seller — we are a curatorial platform shaped by global taste, cultural insight, and lasting artistic value. Our collections are defined by two unwavering pillars:
🎨 Artistic Quality & Curatorial Integrity
Our original hand-painted collections are carefully selected to resonate with international cultural aesthetics and appeal to the refined tastes of the global design-conscious audience.
Our artists are primarily emerging and mid-career talents from Asia — chosen for their originality, expressive abstraction, and evolving artistic value. Many works are suitable not only for display, but also for meaningful long-term collection.
🛍️ Ordering & Customization
Q7: How long does it take to receive a custom hand-painted artwork?
Typically:
- 7 business days for painting
- 5–7 business days for shipping
You’ll receive photo/video updates during production.
Q8: How do I request customizations?
Specify your needs at checkout or email us with:
- Preferred colors, size, subject matter
- Room photos or moodboards
- Photos/videos of the recipient or pets (for portraits)
Q9: What types of personalized artwork do you offer?
We frequently create:
- Couple or wedding anniversary portraits
- Pet memorials or pet family paintings
- Baby and children portraits
- Family or generational gifts
- Holiday-themed scenes (e.g., Christmas, Valentine’s)
- House or landscape paintings based on your personal photos
All commissions include:
- Initial concept sketches
- Digital preview approvals
- Final artwork photos/videos in natural light before shipping
Q10: Can I cancel my order?
Yes:
- Within 24 hours: Full refund
- After production begins:
- 5% non-refundable deposit
- Additional 10% creative fee to cover artist time and planning
🖼️ Logistics & Packaging
Q11: How is the artwork professionally packaged and shipped?
To ensure museum-grade protection during global transit, all artworks are packed using industry-standard materials tailored to the framing type:
Unframed (Rolled Canvas):
- Carefully rolled with acid-free interleaving paper
- Sealed in a durable archival tube with 3mm moisture barrier
- Ends reinforced to prevent crushing
- Ideal for professional framing upon arrival
Framed or Stretched Canvas (Ready-to-Hang):
- Wrapped in protective plastic film with corner protectors
- Secured with EPE foam wrap (≥20mm) for shock absorption
- Placed in either:
- A 7-layer export-grade corrugated carton, or
- A custom wooden crate (for oversized or high-value works)
- Includes accessory pack: gloves, hanging hardware, and care instructions
All packaging is compliant with international gallery and hospitality-grade art logistics standards.
🚚 Shipping & Delivery
Q12: How long does shipping take?
Once production is complete:
- 5–7 business days via DHL or FedEx Express
Q13: Is shipping insured?
Yes — fully insured door-to-door.
Claims must be submitted within 48 hours with:
- Unboxing video
- 6-view damage photos
- Carrier’s damage report (if applicable)
Q15: What are delivery timelines and coverage?
Shipping Timelines & Coverage
Artwork Type | Production Time | Global Delivery |
Ready-to-Ship | 24 hours | 5–7 days |
Custom Commission | 7 days | 5–7 days |
Giclée Print | 2 days | 5–7 days |
*Please note: Shipping to Mexico is currently unavailable due to local customs regulations requiring special import permits.
🔁 Returns & Policy Overview
Q16: Are returns allowed?
All sales are final unless:
- Damage occurs during shipping (with proof)
- Final artwork deviates >30% from the last approved version
- Return process:
- Must be pre-approved
- Buyer pays return shipping with full insurance
Q17: Can I return a custom or commissioned artwork? What are the conditions and fees?
A: Custom and commissioned artworks are unique creations made specifically for you. Therefore, we generally do not accept returns unless there is a significant issue such as damage during shipping or a major deviation from the approved design.
If you believe there is a valid reason to return your artwork, please contact us within 3 days of delivery with clear photos of the item for approval. Approved returns must meet the following conditions: the artwork must be unused, unmounted, and returned in its original packaging.
For approved returns, refunds will be subject to the following deductions to fairly compensate for materials, labor, and handling:
- 5% non-refundable deposit (reserved production slot and materials)
- 10% artist creative time fee
- $39 packaging and handling fee
- 20% restocking fee
Please note that original shipping costs are non-refundable, and return shipping costs must be covered by the buyer with full insurance and tracking. Returns without prior approval or proper documentation will not be accepted.
We encourage you to communicate with us before ordering to ensure your expectations are met and to minimize any potential issues.
Q18: How is damage during transit addressed?
We take transit-related damage seriously and have a strict claims process to protect both our artists and collectors from fraud or abuse.
To qualify for a full replacement or refund, you must follow these steps within 48 hours of delivery:
- Retain all original packaging (including inner and outer boxes, protective materials, and shipping label).
- Submit an unboxing video showing the unopened package being opened from start to finish, clearly displaying the damage.
- Provide at least 6 clear photos of the damage from different angles, including full artwork views and close-ups of affected areas.
- Include any available documentation from the carrier (e.g., claim confirmation or report, if issued).
We reserve the right to deny claims that are submitted without adequate proof or outside the 48-hour timeframe.
All eligible claims will be processed with:
- Free replacement or full refund
- Return shipping covered by us
🔒 Anti-Fraud Notice (For Damage or Return Claims)
To ensure fairness and maintain the integrity of all artworks, ParfaiteArt enforces the following measures:
- All artworks are photographed in natural lighting and documented in high resolution before dispatch.
- Each shipment is tracked, and all condition records are matched against original files upon return.
- Limited editions are individually signed, numbered, and recorded internally.
- suspected tampering or damage after delivery
- inconsistencies between returned items and original shipping records
- fraudulent or abusive return claims
We appreciate your understanding as these measures protect both our artists and genuine collectors.
Q19: How are copyrights and usage rights handled?
- Artists retain full intellectual property rights under §12 of the German Copyright Act (UrhG), including moral rights and reproduction rights.
- Buyers/Collectors are granted a non-exclusive, perpetual right to display the physical artwork in private or public settings. Resale of the original piece is permitted.
- Restrictions: Commercial reproduction, licensing, AI training, or creation of derivative works without written permission from the artist is strictly prohibited.
🧾 Trade & Referral Programs
Q20: Do you offer an affiliate or partnership program?
Yes! ParfaiteArt offers an exclusive Affiliate & Partnership Program for interior designers, studios, content creators, collectors, and design professionals. By referring clients or sharing your unique affiliate link, you can earn commissions and access exclusive perks.
👉 For full program details, benefits, and application, click here →
👉 For agency-level or high-volume partnerships, we offer private support and custom commission rates.
Apply via: support@parfaiteart.com (send portfolio or social links)
Q21: Who can join the program?
We welcome a wide range of collaborators, including:
- Interior design firms and studios
- Independent designers and art consultants
- Content creators and influencers in home & lifestyle
- Hospitality and real estate professionals
- Loyal clients who love to share what they value
If you appreciate fine art and thoughtful design, you’re invited to join.
Q22: How does the affiliate program work?
Once approved, you’ll receive a personalized referral link and promo code. Each sale generated through your referrals is automatically tracked via our secure Shopify platform. Commissions (5–15%) are calculated in real-time and paid monthly via PayPal or bank transfer. You’ll also have access to a dashboard with sales insights.
Q23: What are the benefits of joining?
- 5–15% commission per order
- Tiered trade discounts (5%–25%) for design firms
- 30-day referral window
- Early access to new collections
- Birthday art gifts for official partners
- Custom showroom, white-label & co-branding support
💼 Want to collaborate with ParfaiteArt?
Send us your website, portfolio, or background to support@parfaiteart.com — we’ll respond within 24 hours with on-boarding details.
👉 For agency-level or high-volume partnerships, we offer private support and custom commission rates.
Apply via: support@parfaiteart.com (send portfolio/social links)
📩 Need Help?
Q24: How can I reach ParfaiteArt?
- Email: support@parfaiteart.com
- WhatsApp: Available upon request
Q25: Do you have a showroom?
We operate globally online and ship worldwide.
Thank you for choosing ParfaiteArt — where art elevates your space, reflects your refined taste, and becomes part of your lasting legacy.
